Privacy Policy
Last updated: January 2026
Introduction
NetStacks ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our network operations platform.
Information We Collect
Account Information
When you create an account, we collect your email address, name, and organization details. This information is used to provide and personalize our services.
Usage Data
We collect anonymized usage data to improve our services, including feature usage patterns, performance metrics, and error reports. This data does not include any network device configurations, credentials, or sensitive operational data.
Network Data
NetStacks processes network device information, configurations, and credentials that you provide. This data is stored locally in your self-hosted instance and is never transmitted to our servers unless you explicitly opt into cloud features.
How We Use Your Information
- To provide and maintain our services
- To notify you about changes to our services
- To provide customer support
- To gather analysis to improve our services
- To detect, prevent, and address technical issues
Data Security
We implement industry-standard security measures to protect your data. All credentials are encrypted at rest using AES-256-GCM encryption. SSH connections use modern cryptographic algorithms, and all API communications are encrypted with TLS 1.3.
Self-Hosted Instances
NetStacks is designed to be self-hosted. When running your own instance, all data remains within your infrastructure. We have no access to your network devices, configurations, or credentials unless you explicitly share diagnostic information with us.
Third-Party Services
If you enable AI features, prompts may be sent to third-party LLM providers (such as OpenAI, Anthropic, or self-hosted models) based on your configuration. We recommend reviewing the privacy policies of any third-party services you integrate.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of analytics collection
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@netstacks.io.