Authentication Problems
Troubleshoot login and authentication issues.
SSH Authentication
Password Authentication Failed
- Verify username and password are correct
- Check if account is locked on the device
- Verify password hasn't expired
Key Authentication Failed
- Verify public key is in device's authorized_keys
- Check key permissions (private key should be 600)
- Verify key type is supported by device
- Check if passphrase is correct
Web UI Login
Can't Log In to Admin UI
- Verify username and password
- Clear browser cache and cookies
- Check if account is disabled
- Verify Controller is running: check health endpoint
Session Expires Quickly
- Check session timeout in Settings
- Verify system time is synchronized
LDAP/OIDC Issues
LDAP Login Fails
- Verify LDAP server is reachable
- Check bind DN credentials
- Verify user filter matches your users
- Check LDAP logs on the server
OIDC Login Fails
- Verify callback URL matches OIDC configuration
- Check client ID and secret
- Verify scopes are configured correctly
- Check OIDC provider logs