Troubleshooting
Diagnose connection issues, authentication problems, and performance — plus answers to common questions.
4 articles
Connection Issues
Diagnose and resolve SSH and Telnet connection problems: timeouts, refused connections, key exchange failures, host key changes, jump hosts, and firewalls.
Authentication Problems
Fix NetStacks auth failures: vault master-password unlock, Touch ID biometric unlock, SSH key/password rejection, plus Controller LDAP, OIDC, and JWT issues.
Performance
Diagnose slow NetStacks Terminal performance: scrollback memory, many concurrent sessions, AI streaming load, SFTP transfers, discovery concurrency, and the local SQLite database.
FAQ
Frequently asked questions about NetStacks covering general usage, terminal, devices, credentials, templates, stacks, automation, AI, administration, and API topics.
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